With the growth of online shopping adding a parcel service to your offering brings new customers to your store.
Customers choose Collect+ as it offers convenience and the freedom to collect and/or return parcels whenever it suits them.
Interested in offering Collect+ at your store? Complete our retailer support form.
Gain extra income by offering customers convenience and flexibility for their parcel deliveries
Collect+ is a refreshingly different parcel service. Along with commission earned for every parcel handled, Collect+ provides additional footfall and additional basket spend for your store.
Collect+ customers spend an average of £3.30 when they are in store*. According to our research, stores that offer the Collect+ service will generate an additional £3,860 income per year*. It's a simple and convenient way for you to allow your customers to return, collect and send parcels from your store.
As part of our network you'll have access to a dedicated Collect+ support line, a welcome pack which includes point of sale suite to promote the parcel service and much more.
✔ operates through the existing PayPoint platform - no additional equipment is needed
✔ full training and support provided to ensure you can offer the best possible service to your customers
✔ drivers visit daily, Monday to Saturday
✔ over 80% of customers collect parcels within 48 hours of arrival so you don't need to store them for long
40% of Collect+ customers make a purchase when in store
By offering Collect+ at your store, customers will be able to order goods online and collect them from your shop. Compared to other convenience store parcel services, Collect+ has just a few easy steps. No need to ask the customer to sign or fill out any paperwork. Just scan and print.
53% of Collect+ users are shopping in the store for the first time. On average the service brings over 1,400 new customers to your store every year*. Click & Collect is the growing trend in retailing today and Collect+ allows you to offer this service to your customers and serve your local community with ease.
Collect+ attracts new customers into your store
Collect+ is the trusted partner of over 300 brands, from high street favourites, to the latest online retailers. Regular customers love the fact that they can get their shopping delivered to a convenient local store like yours. With a Trustpilot score rating of Excellent at 9.2/10 (as of 23 February 2017), you can become your local community's trusted provider of parcel services.
By being a Collect+ retailer, you could win £1000
Collect+ recognise and reward the best stores in the network as 12 regional winners are chosen every three months, with one being named as the overall national Collect+ ‘Store of the Quarter’. The winners are selected based on a number of criteria, including:
✔ parcel volumes
✔ transaction compliance
✔ and best overall performance in that region for customer satisfaction ratings.
The 12 regional winners receive £250 for providing a brilliant service to their Collect+ customers. The Store of the Quarter winner receives £500 for having the best customer feedback, great compliance and great parcel volume.
What's more, a national ‘Store of the Year’ award is given to the highest scoring regional winner in the preceding 12 months, with a prize value of £1,000 on top of its previous winnings.